FAQS

Arlo was founded in 2022 by two sisters who are Balinese and Australian.

Arlo is passionate about creating awareness for the causes we feel connected to. We love transparency so continue reading in relation on how we strive for sustainability and meeting ethical standards here.

Yes we do. Please visit our Shipping Page for information on our international shipping policy.

Shipping will take around 2-5 days.

*Please note: The shipping timeframe begins when the parcel is collected by the courier.

All customers will have prices displayed and charged depending on the location of the customer. This figure is then converted by your cardholder to your local currency and may be subject to a conversion fee, depending on the policy of your cardholder.

Please refer to our Return Policy page here.

Please email hello@arloarchives.com to return your item.

Please refer to our Return Policy page here.

Please request your interest via the product page to be the first notified when an item is back in stock. Also check our Archives section on our website to place a pre order for specific items.

We offer the below payment methods when shopping with Arlo.

Visa, Mastercard, American Express.

We are currently working on Afterpay payments.

Yes, our e-gift cards can be redeemed in our Arlo boutique. Please present your email to our staff at the time of purchase to redeem.

Gift cards purchased in store can also be redeemed online at the checkout.

Our sizing varies for each item.

Pieces that are described as a relaxed or oversized silhouette have been designed to be worn slightly oversized. Therefore, you can size down in these pieces if you would like a slimmer fit.

Items described as a fitted silhouette have been designed to skim the body. Therefore, we suggest choosing your true size or if you prefer a looser fit you can try sizing up.

For further assistance on sizing and fit of a particular style please contact hello@arloarchives.com

For all size conversions, please see our size guide here.